koloa landing resort at poipu autograph collection

The facility is very new and very nice and grounds well maintained. We had to drive about 1/2 half mile to an area with very limited parking to get to a nice sandy beach with great ocean access. The shoreline behind the resort is rock and not at all what we expected. We booked this resort based upon our travel agent stating that we would have ocean side views and beach access. We will ensure that our front desk is educating all of our guests at check-in as to these procedures and this information is also available on our FAQ page on our website at /faq. We do a full housekeeping reset every third day and guests are able to purchase additional full cleanings. We certainly want you to be able to connect with the mainland for business and especially for posting photos of your amazing vacation! We do offer housekeeping refreshes daily whereby trash, towels, and amenities are all changed as needed. We will continue to do our best to keep up with technology and appreciate your comments here. Our speeds are over 10 times faster than when we first opened our doors and you can now connect up to 8 devices per villa.

We have upgraded our wifi a number of times in the past 6 years since opening. We truly appreciate you taking the time to let us know how your stay was and we appreciate the kind words. More Show lessĪloha lvtrvl13, And mahalo for your feedback. We also stayed at the Grand Hyatt during this trip which I will review separately. This is an expensive resort so one should expect excellent service. We will continue to watch the reviews of this resort and may try it again as we do visit Kauai once or twice a year. We had a couple of issues that the resort was slow to respond to and I expect that they will continue to improve their service level as the remainder of the resort is completed and open. Please note that cleaning does not happen every day - in fact, only every third day. Wifi availability was spotty at best - unacceptable if one needs to be in contact with their business. it was large and very few people in it much of the day - evening was a bit busier. Reservation representative (Sage) was extremely friendly and helpful but make sure you understand what your quote includes (taxes, service fees, etc.) Pool area was beautiful - only used the family pool. This could easily be a five-star property with a few tweaks to service.

We were protected from any construction mayhem. The physical facilities were as promoted - beautiful and expansive. Was so excited to stay at Koloa Landing Resort.

Koloa landing resort at poipu autograph collection